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Make a Return

To start a return, first contact us at hello@districtdino.com. If your return is accepted, we’ll send you instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

You can always contact us for any questions at hello@districtdino.com.

EXCHANGES
We understand it isn't always easy selecting items for little ones. At this time, we do not facilitate exchanges. If you require a different size, colour or an alternative item, you can repurchase the item/size you want and return your original order for a refund. 

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